Terms of Service
Last updated: September 5, 2025
1. Acceptance of Terms
By accessing and using Homestays.co.za ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Homestays.co.za is an online platform that connects travelers with homestay hosts across South Africa. We provide a marketplace for hosts to list their properties and for guests to discover and book accommodations.
3. User Accounts
To access certain features of the Service, you may be required to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and complete information
- Updating your information to keep it current
4. Booking and Payments
Homestays.co.za acts as a platform connecting guests and hosts. We facilitate the booking process but are not a party to the rental agreement between guests and hosts.
- All bookings are subject to host approval
- Payment terms are determined by individual hosts
- Cancellation policies vary by property and are set by hosts
- We are not responsible for payment disputes between guests and hosts
5. Host Responsibilities
As a host on our platform, you agree to:
- Provide accurate descriptions and photos of your property
- Honor confirmed bookings
- Maintain your property in a safe and clean condition
- Comply with all applicable laws and regulations
- Respond to guest inquiries in a timely manner
6. Guest Responsibilities
As a guest using our platform, you agree to:
- Provide accurate booking information
- Treat the property and host with respect
- Follow house rules and local laws
- Pay all fees as agreed
- Leave the property in good condition
7. Prohibited Uses
You may not use our Service:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or local regulations or laws
- To transmit, or procure the sending of, any advertising or promotional material
- To impersonate or attempt to impersonate the company, employees, or other users
- To engage in any other conduct that restricts or inhibits anyone's use of the Service
8. Content and Intellectual Property
Users retain ownership of content they post on our platform. By posting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with the Service.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.
10. Disclaimers and Limitation of Liability
The Service is provided "as is" without any representations or warranties. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.
In no event shall Homestays.co.za be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Service.
11. Indemnification
You agree to defend, indemnify, and hold harmless Homestays.co.za from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of your use of the Service.
12. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice, for any reason, including breach of these Terms.
13. Governing Law
These Terms shall be interpreted and governed by the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.
14. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.
15. Contact Information
If you have any questions about these Terms of Service, please contact us at:
- Email: legal@homestays.co.za
- Address: South Africa